Quottly Product and Technical Support
Thanks for using our products and services. Please note that this document describes Quottly’s “standard” support. Your contract may include different provisions, which supersede this document if applicable.
Standard Support Services
As part of the Standard Support Services offering, the Quottly Customer Experience Team will provide the following product and technical support services to the customer, applicable to their product subscription:
- Access to Frequently Asked Questions (FAQs) specific to their Exchange
- Live Chat
- Live Help Desk (with toll free phone number)
- Support Email
The scope of support includes:
- Assistance with accessibility
- Guided assistance for enrollment and registration
- Providing technical support for users
- Assisting with questions about transferability, course equivalency, appropriate institutional contacts and transcripts
Quottly will adhere to the following service level agreements (SLAs) in an effort to best support the customer:
- Responding to 80% of real-time support requests (Live Chat, Live Help Desk) within 60 secs
- Responding to 80% of Support Email requests within 1 business day
These service channels are available to students and institutional customers from 9a – 5p (local time).